Refund policy

Damaged items can be returned within 30 days. However, we do not offer refunds or store credit for change-of-mind purchases.

Please contact us before sending any artwork back. You’ll need your receipt or proof of purchase.

To start a return, you can contact us at artbyamyzara@outlook.com. Please wait for return approval and a return shipping label before sending your artwork back.

You can always contact us for any return questions at artbyamyzara@outlook.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your artwork arrives damaged, please email artbyamyzara@outlook.com before sending it back. Once the return has been approved, we will send you a return shipping label.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artbyamyzara@outlook.com.